Asynchronous by design
Contact
Start with the short qualification form. We reply in writing, so you can explain the case without scheduling a call.
New record-reconstruction request
Share only the shape of the problem. Do not send files, wallet addresses, transaction IDs, credentials, or private keys.
Check my recordsExisting case
Reply to the latest case email and keep the case reference in the subject. Use the private evidence channel only when one has been provided for your case.
For a written, non-sensitive question, email hello@basisrestore.com. Do not email transaction files, wallet addresses, transaction IDs, credentials, seed phrases, or private keys.